Elk Home is a trading name of Paulus & Brown Ltd

Company Registration Number: 07169390

Terms & Conditions

INTERPRETATIONS:

"The Supplier" means Elk Home.

"The Customer" means the person, partnership, firm or company which places the order request with the Supplier.

"The Stock" means the article, things or items described in the order.

"The Order" means the order request placed by the customer for the supply of goods.

"Elk Home", "we", "our" or "us" means Elk Home.

Elk Home reserves the right to change these terms and conditions at any time without notice to you and the changes will take place on the day they are posted. Any such changes will be posted on our website as an updated version of this document.

TRADE ACCOUNTS

Elk Home is a trade-only supplier and requires proof of trading before supplying any potential customer. The Customer must provide documentary proof (i.e. Utility Invoice, Letterhead etc.), as well as a fully completed trade application which can be found on our website www.elkhome.co.uk

The Supplier reserves the right to reject any application they feel is not made by a ‘bona fide’ member of the trade or customers who we believe will diminish the products and/or value of the Elk Home brand.

The Supplier reserves the right to cancel trade accounts without notice.

The Supplier reserves the right to change prices without notice.

Prospective customers must declare the full trading name or trading name(s) through which they may potentially trade with us. When opening a trade account, you will automatically be signing up to our e-marketing database and its communications. To opt out of such communications, please notify us by email to sales@elkhome.co.uk

Elk Home restricts the number of online only customers retailing its products. New applications from customers without retail premises or existing customers, may be refused a trade account. We aim, but cannot guarantee, to respond to trade applications within 3-5 working days. Should we approve a customer’s trade application, an email will be sent detailing an account reference plus any special trading terms or considerations for that customer. Any special trading terms or considerations given in the account opening email form your contract with us and any dispute must be raised with us immediately by return email.

PROTECTION OF CUSTOMERS

We endeavour to protect the area for collections taken by active store-based customers within a ten-mile radius. Should issues arise with active customers and the collections taken in a geographical area, Elk Home reserves the right to withdraw a collection from sale at any point without notice.

PRODUCT DESIGN

We may occasionally alter or slightly change the design of items. We cannot accept these changes as faults. Most of our furniture is handcrafted and therefore sizes are only offered as a guide. We reserve the right to change specification without prior notice.

PAYMENTS & PRICING

We do not take payments online as it is necessary for us to check and assign your order prior to its acceptance. Payments can be made to us by faster payment or BACS. We do not accept Card Payments. BACS payments are only permissible if funds are cleared by the scheduled payment due date. If an error on pricing is noted, we will inform you of the corrected price. It is the company’s policy to comply with the Code of Practice for traders on price indications issued by the D.T.I. Consumer and Competition Policy Directorate.

CONTAINER PAYMENTS

We only operate on cleared funds therefore full payment must be made 3 days before a container is scheduled to dock (taking into account any deposits already paid). Until payment is made, all goods remain the property of the Supplier. We reserve the right to cancel deliveries if the required funds are not present in adequate time and all additional charges will be payable by The Customer.

PURCHASING CONTAINERS

We require that all container orders are placed through the website or alternatively submitted by email. On receipt of an order, a confirmation form will be issued detailing the contents of the order and requesting a 25% deposit. Your order will not be placed with the factory until any outstanding deposits have been received. On receiving the 25% deposit, your order will be placed with the factory and any quoted delivery dates will begin from the day your deposit was received. Container deposits are non-refundable. We regret that we are unable to make any amendments to container orders once the deposit has been processed. A minimum order quantity (MOQ) of units per SKU is required. On container ordering a +/- 10% rule applies. To enable the container to be filled to capacity, at the time of loading items can be removed or added up to 10% of the order total. Items will be added or removed proportionately at the discretion of The Supplier.

CONTAINER DELIVERIES

Once payment has been received our elected shipping agent will contact you to book your container delivery in at a suitable time and date for both parties. You must take delivery within 7 days of your container arriving into the port. If you are unable to take delivery within this time, demurrage will be incurred. This will be charged at the cost quoted by the shipping line (anything up to £150 per day at time of print). Delivery will be to your given delivery address, unless otherwise stated. Customers who take in containers at their premises must have good road access which facilitates the manoeuvre of a 40FT articulated vehicle to within close proximity of the goods-in entry point. The drivers are unaccompanied and will require full assistance with unloading. On delivery of a container the customer will require bolt croppers to break the container seal. An allocation of 3 hours for a 40ft container and 2 hours for a 20ft container is given for a container to be unloaded. If this is exceeded a charge for vehicle detention is made by the shipping line (approx. £40 per extra hour at time of print). We only deliver goods to the customer’s door or goods in location. We cannot move items inside properties which are not wholly owned by Elk Home and we are not liable for any damages incurred by our staff carrying stock on customer’s premises. Our staff are not responsible for unboxing or assembling products and they cannot take packaging away. Delivery drivers must not leave their vehicle unattended at any time. All containers transport costs, fees, taxes and duties are included in the goods individual Net prices which are paid by the customer, unless otherwise stated.

RETURNS POLICY

In the event that items of furniture are damaged, we require written notice within 7 days of the delivery date. Any product damages must be in their original packaging. Goods returned without original packaging will not be accepted. In order to resolve any damage claim, we require that all customers submit a returns form with clear photographs via email to chris@elkhome.co.uk

We may send out a Elk Home representative to further assess damages if we feel it is necessary. We resolve damage claims by offering a part credit, a technician to repair the fault, or an exchange.

The Supplier is unable to accept returns for items that have not been delivered by Elk Home. The Supplier will not be held responsible for any damages incurred via any third-party carrier/couriers. The Supplier will only accept responsibility if they deem the damage to be caused in the manufacturing process.

When the decision to refund credit to you has been made, we will issue you with a credit note which will be applied to your account.

WOODEN FURNITURE CARE

All oak, pine and hardwood furniture will inevitably have natural marks, grain patterns, medullary waves, knots and blemishes that make each product unique. These characteristics help to enhance the furniture’s beauty and charm. All customers must show a duty of care when purchasing wooden furniture as some maintenance will be required and there are considerations for its use. A PDF document ‘Caring for your Furniture’ which provides clear instructions on how to care for your furniture is downloadable from www.elkhome.co.uk

WARRANTY

We offer a one-year warranty to customers who buy Elk Home products through an authorised supplier. We warrant our products to be free of defects in materials and workmanship that result in failure during normal usage. The one-year warranty does not apply to furniture intentionally misused or to damage resulting from negligence, exposure, rental or commercial use, improper cleaning, unreasonable use or failure due to additional chemical treatment, or when heavy soiling or abuse is evident. The one-year warranty is not transferable.

INTERNET SELLING POLICY

Elk Home can supply customers with product images and lifestyle images where available to be used in all forms of marketing. At any point these images can be withdrawn and must be removed from all locations by request with immediate effect.

Images remain the property of Elk Home at all times.

Elk Home may instruct customers with products advertised online to rebrand Elk Home products at any time if the customer’s geographical area or sales platform requires this.

Customers of Elk Home must display a clearly visible working contact telephone number and full postal address on their website. Customer websites which do not abide by this rule will have their trade account closed with immediate effect.

Products can only be sold or advertised on Multi Retailer selling websites with prior written consent from a Director of Elk Home. Accounts found to be using multi retailer websites without gaining prior written consent will have their trading terms revoked and their trade account will be closed with immediate effect. Any customers found not be adhering to the internet selling policy will have their trading terms revoked and their trade account will be closed with immediate effect.

COMMON TERMS

All prices on this website and price-lists exclude VAT and are quoted in GBP. FOB prices in Dollars are available on request. Stock delivered by the Supplier will remain the absolute property of the supplier until any balance due for the stock in question has cleared into the appropriate bank account. Elk Home accepts no responsibility for a customer’s loss of profits in connection to stock purchased. Once stock is received and signed for by the customer or customer representative, they are then the customers risk and will remain the customer’s responsibility. Every effort is made to ensure that the data contained within our website is accurate however some prices, details or offers may change and it is possible that errors might occur. We will endeavour to correct any known errors as soon as we are made aware of them, but we are unable to accept any responsibility for any losses incurred. We operate according to the laws of England and Wales. If you access this website outside of England and Wales, you do so at your own risk and agree that the laws of England and Wales apply at all times. The content of this Website is Elk Home. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein (or supplied by Elk Home using other media) and you are permitted to use this material only as expressly authorised by us. The product designs on our website are copyrighted to Elk Home and registered with the Intellectual Property Office, and any infringement will result in legal action.

DISCLAIMER

Elk Home makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Elk Home which arise from any such inaccuracies or errors are expressly excluded to the fullest extent permitted by law. Neither Elk Home nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website and the purchase of products from this website (your statutory rights are not affected). This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. We accept no liability for any information or content contained in external third-party websites which link to or from this website. Notwithstanding the foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.

The registered office of Elk Home is:

Wellington Mills
Canal Street
Long Eaton
Nottinghamshire
NG10 4HN